F.A.Q.

What are your hours of operation?
Our sales office is open Monday-Friday, 8:00AM-4:00PM. Our on-site facilities can accommodate events between the hours of 8:00AM-12:00AM. We are available for off-site catering 24 hours a day, 7 days a week!

Can I rent your event space without ordering food from you?
Unfortunately, we do not allow our facility to be rented without catering. We also do not allow any outside catering – however, outside desserts are allowed, as long as they are from a licensed bakery or grocery store.

What kind of food do you offer?
We offer a variety of different menus and pricing! All of our options can be found right here on our website, under the ‘MENUS’ tab.

I’d like to order something that I don’t see on your menu. Can you accommodate?
Absolutely! Our number one priority is customer satisfaction. Upon placing your order, let a member of our sales team know exactly what you’re looking for, and we’ll do everything we can to make it happen for you! We can also customize any pre-existing menu!

Can I use an off-site menu for an on-site event, or vise-versa?
Unfortunately, we do not allow this at this time.

Can you provide anything else for my off-site event that is not food or drink?
You bet! We can provide the following:
Servers
Metal Chafers
Disposable Chafers
Linen Tablecloths
Linen Napkins
Disposable Wear
Elegant Plastic
Full China
Gas Grills (REQUIRED for off-site BBQs)

I noticed that your menus say ‘separate meal items with dietary restrictions (allergen or otherwise) are an additional charge of $4.00 per person.’ What falls into this category, and why are you charging more?
Any item that must be prepared separately from the rest of the menu and/or any item that requires the purchase of specialty ingredients that we do not normally carry. This can include, but is not limited to: gluten-free, dairy-free, vegan, halal, soy-free, nitrate-free, etc.
Unfortunately, with the rapid increase in cost for these types of ingredients, we are forced to offload a small portion of the cost onto our customers. We apologize for any inconvenience or hardship this may cause.

I’m looking into renting your facility, or having you cater my event off-site. What is the cost?
The cost of your event will depend on a few different factors – headcount, menu choice, event length, etc.. You can reach out to our sales office via phone or email at any time with these details to receive an estimate!

Do you offer children’s pricing?
We do! Our children’s pricing is 1/2 price, for kids 4-10 years old. Individual children’s meals (chicken tenders, mac & cheese and fries) are also available at $12.95 per meal. In order to qualify for children’s pricing, you must have enough adults to meet the minimum of the package you choose. For example, if the package you choose has a minimum of 50 people, you must have at least 50 adults in order to be eligible.

I’d like to come in person to discuss my event and/or tour your facility. When is a good time?
At this time, in-person meetings with our sales team are for Weddings only. If you would like to set up an appointment to view our facility, you can do so by contacting our sales team via phone or email. Our 360° virtual tour is available here:

I’m ready to book with Hamel’s! What are the next steps?
In order to officially book a date with us, we’ll require a non-refundable deposit. This deposit will be applied to your final balance. Our deposits are priced as follows:
Off-site event – $300
On-site event – $500
On or off-site WEDDING – $1000
Once you’ve put down your deposit, a member of our sales team will help you with any additional questions or concerns you may have pertaining to your order/event!
PLEASE NOTE – If your total order will not reach $300, you will be required to pay in full upon placing your order.

When is my payment due?
For all events (both on and off-site), final headcount and final payment are due 10 days prior to your event date. After the 10 day mark, you may still raise your headcount, but you can no longer lower it.

When can I come in for a tasting?
At this time, tastings are for weddings only. For weddings, please contact our sales office for our weekly tasting schedule.

What forms of payment do you accept?
We accept credit/debit cards called in over the phone, bank checks/money orders mailed to our facility and exact change cash brought to our facility.
PLEASE NOTE – Our sales office does not have a till, and is not able to provide you with any change in the event of cash overpayment.

Do you offer any discounts?
At this time, we do not offer discounts of any kind.